At By The People Technologies (BTP), we believe in empowering our customers to take control of their technology and become self-sufficient. That’s why we use ChatGPT, a natural language processing tool, to transfer knowledge to our customers after configuring their Salesforce instance to meet their business needs. This helps them to become less reliant on us for minor changes and builds their internal capabilities.
One of the key benefits of ChatGPT is its ability to provide personalized, on-demand support to our customers. Once we have completed the initial configuration of their Salesforce instance, we can use ChatGPT to provide them with step-by-step instructions on how to perform various tasks within the platform. This includes everything from basic tasks such as creating and managing records, to more advanced topics such as building custom reports and dashboards.
ChatGPT has been an invaluable tool for transferring knowledge and building internal capabilities at BTP’s clients
Another advantage of ChatGPT is that it allows us to easily share knowledge with our customers in a format that is easy for them to understand and absorb. This is especially important given that Salesforce can be a complex platform with a steep learning curve. By providing our customers with clear, concise instructions and explanations through ChatGPT, we can help them to quickly gain a deep understanding of how to use the platform to meet their business needs.
One of the ways in which we use ChatGPT to transfer knowledge to our customers is through the creation of custom training modules. These modules are designed to be interactive and engaging, and are tailored to the specific needs and goals of our customers. By working with our customers to identify their specific training needs and objectives, we can create customized modules that are both relevant and effective in helping them to become more proficient in using Salesforce.
We also use ChatGPT to provide ongoing support and guidance. If a customer has a question or runs into an issue while using Salesforce, they can simply ask ChatGPT for help. ChatGPT will use its knowledge base to provide an answer or escalate the question to a human support team member if necessary.
Overall, ChatGPT has been an invaluable tool for transferring knowledge and building internal capabilities at BTP’s clients. By providing real-time assistance and ongoing training and support, we are able to help our customers become more confident and proficient in using Salesforce, which ultimately helps them to get more value out of their investment. So, it is a win-win situation for both our company and our customers.